01Who We Are

Veriti Global is operated by [ADD: company legal name], [ADD: company registration number], with our registered office at [ADD: registered address].

For the purposes of data protection law, [ADD: company legal name] is the data controller responsible for your personal information.

02Information We Collect

When you use our website and services, we may collect the following types of information:

Account and contact information
Your name, email address, account login details, and any other information you provide when you create an account or contact us.

Billing and payment information
Billing address, payment status, and order history. Payment card details are processed directly by our third-party payment provider and are not stored on our systems.

Documents you submit for translation
Any documents, text or files you upload to our platform for translation. These may contain personal, financial, legal, medical or other sensitive information.

Communications
Messages you send to our customer support team, feedback you provide, or any other correspondence with us.

Technical and usage information
IP address, browser type and version, device information, pages you visit on our website, and how you interact with our services. This information helps us keep the platform secure and improve the user experience.

03How We Use Your Information

We use your personal information for the following purposes:

To provide our translation services
We process your documents, assign them to qualified translators, deliver completed translations to you, and manage your account and orders.

To communicate with you
We send order confirmations, delivery notifications, updates on the status of your translation, responses to your enquiries, and any essential service messages.

To process payments
We use your billing information to process transactions and maintain accurate financial records.

To improve our services
We analyse website usage and customer feedback to identify ways to make our platform better, faster and more intuitive.

To comply with legal obligations
We may process your information where required by law, such as responding to lawful requests from authorities or complying with tax and accounting requirements.

We will only use your information for the purposes set out in this policy, or where we have another lawful basis to do so under data protection law.

04Legal Basis for Processing

Under data protection law, we must have a legal basis for processing your personal information. Our legal bases include:

Performance of a contract
When you place an order with us, we process your information to fulfil that contract and deliver the translation services you have requested.

Legitimate interests
We process certain information, such as technical and usage data, to improve our services, protect against fraud, and maintain the security of our platform. We have assessed that these interests do not override your rights and freedoms.

Legal obligation
We may process your information where we are required to do so by law.

Consent
In some cases, such as sending marketing communications or using non-essential cookies, we rely on your consent. You can withdraw consent at any time.

05Who We Share Your Information With

We do not sell your personal information to third parties. We only share your information with trusted service providers who help us deliver our services, and only to the extent necessary.

Translators and translation service providers
We share the documents you submit with qualified translators or translation agencies who carry out the work on your behalf. Where documents contain sensitive personal information, we work with providers who are contractually obligated to handle that information securely and confidentially.

Payment processors
We use third-party payment providers to process transactions securely. Your payment card information is handled directly by these providers and is not stored on our systems.

Email and communication providers
We use email service providers to send order confirmations, delivery notifications and customer support responses.

Hosting and technical service providers
We work with web hosting, cloud storage and technical infrastructure providers to operate and maintain our platform securely.

Legal and regulatory authorities
We may disclose your information if required to do so by law, or in response to valid legal requests such as court orders or lawful requests from public authorities.

All third-party providers we work with are required to protect your information in accordance with applicable data protection laws and our instructions.

06International Transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where we transfer your personal information internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with data protection law.

07How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law.

Account and order information: [ADD: retention period]

Documents submitted for translation: [ADD: retention period]

Technical and usage information: [ADD: retention period]

Communications and support records: [ADD: retention period]

Once information is no longer needed, we securely delete or anonymise it in accordance with our data retention and deletion procedures.

08Security of Your Information

We take the security of your information seriously. We use encryption, secure servers, access controls and other technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. While we implement industry-standard safeguards, we cannot guarantee absolute security.

If you become aware of any security breach or unauthorised access to your account, please contact us immediately.

09Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality, improve your experience, and analyse how our services are used.

Essential cookies
These cookies are necessary for the website to function properly. They enable core features such as account login, secure sessions, and order processing.

Analytics cookies
We use analytics tools to understand how visitors interact with our website, which pages are most popular, and where we can improve the user experience. [ADD: specific analytics provider if applicable, e.g. "We use Google Analytics for this purpose"]

Preference cookies
These cookies remember your settings and preferences, such as language selection or display options, to provide a more personalised experience.

Marketing cookies
[ADD: only if applicable] These cookies may be used to deliver targeted advertising or measure the effectiveness of marketing campaigns. You can opt out of these cookies through your browser settings or our cookie consent tool.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the website.

For more information on how we use cookies, please see our Cookie Policy [ADD: link if separate Cookie Policy exists].

10Your Rights

You have the following rights in relation to your personal information:

Right of access
You can request a copy of the personal information we hold about you.

Right to rectification
You can ask us to correct any inaccurate or incomplete information.

Right to erasure
You can request that we delete your personal information, subject to certain legal exceptions.

Right to restriction
You can ask us to restrict how we process your information in certain circumstances.

Right to object
You can object to our processing of your information where we rely on legitimate interests, or where we use your information for direct marketing purposes.

Right to data portability
You can request a copy of certain information in a portable format, where technically feasible.

Right to withdraw consent
Where we process your information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, or let you know if we need additional time.

If you are unhappy with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK, or the relevant data protection authority in your jurisdiction.

11Marketing Communications

If you have opted in to receive marketing emails from us, you can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.

Please note that even if you opt out of marketing communications, we will still send you essential service messages related to your account and orders.

12Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page.

If we make significant changes that affect how we use your personal information, we will notify you by email or through a prominent notice on our website.

14Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise any of your rights, please contact us at:

Email: [email protected]

Address: [ADD: contact postal address]

Data Protection Contact: [ADD: data protection officer name/email if applicable, otherwise remove this line]

We aim to respond to all enquiries within a reasonable timeframe.